Sharing the Salesforce Journey – Urwan Teotia, Senior Associate

Hamilton Forth’s Lynne Munro had the pleasure of supporting Urwan on his arrival to the UK to study a Masters Degree in Consulting at the Warwick Business School and from their interaction she identified ‘a star in the making’.

Recently, Urwan reached out to Lynne to let her know he had been successful in getting a role within the UK as a Senior Associate. In this blog, Urwan shares his Salesforce journey since arriving in the UK.


What attracted to you to a Salesforce career?

First and foremost, I did not choose Salesforce Career. It was introduced to me by my first employer, for which I am very grateful. What actually attracts me to stick with salesforce Career is the ability to blend Technology and Business knowledge to design business solutions that attain business objectives. Salesforce has been a leader in the CRM space due to which it is also a very in-demand career path. It also has an amazing learning platform called Trailhead where you can learn, develop and explore skills and experience multiple career routes.

How did you start learning? Where did you start?

I was introduced to Salesforce by my first employer. We had some training sessions initially where we were taught basics of Salesforce and was given an overview. I was on the project hence had very less time to explore in detail about Salesforce but then I utilised my evenings and weekends really well to learn and implement Salesforce using trailhead. Trailhead is the reason why I stick to Salesforce so much. I also learned a lot by reading blogs on the internet.

What has been your biggest challenge through your learning journey so far?

Initially It was difficult to analyse a long-term effect about the implementation on the Salesforce Org. Be it any process builder or flow, developing them and being assured that it will not affect any other process was tricky for me initially.


What would you say has been your most valuable learning experience so far?

I think my first project with a pharmaceutical client was very valuable. It was a really huge and complicated Salesforce org which helped me understand Sales and Service cloud. It also had multiple third-party apps which also enriched my knowledge about integration. Also, some of the complicated objects such as  Product, Price Book in Sales Cloud and also Order Management, Stock management in Service Cloud were very frequently used by the client.


I was involved in the deployment of the meta data as well which really helped me understand the full life cycle of Salesforce from building it from scratch to deployment in the production Org.


What has your experience been so far during your job search in the UK?

My experience has been really challenging and amazing at the same time. I started my job search with a very important thing which many of us have already heard of –  NETWORKING. I was starting my MSc in Business with Consulting at Warwick Business School and a month before the start date I started to look for a Part-Time role specifically in the Salesforce Ecosystem as I wanted to work in the same ecosystem after my masters but with a different career route.


Finding the Part-Time job was critical for me because it allowed me to pay some of my expenses whilst I studied at university and also kept me engaged with the latest technology changes.  It helped me manage my time and keep updated with all the latest Salesforce release changes. Looking for Part-time work was really difficult but when I connected with Lynne and few other recruiters who specifically look for Salesforce professional my life became a bit easier. I have built a great network over the period of time.


How did you meet Lynne?

I connected with Lynne over LinkedIn, and she provided me with lots of useful information around finding work in the UK.

Lynne is one of those people who is always interested in helping others. She has great expertise and passion in recruitment, but even more she is person who is kind, humble and always ready to help anyone and everyone!

We have always kept in touch and I’ve always reached out to Lynne for any advice around roles and interview processes.
She took the time out to help me prepare very critical questions when I was interviewing for my new role.

Bottom line, she’s a great person and a great asset to the Hamilton forth and also to the Salesforce eco-system.

What are your ambitions and career goals?


I always wanted to work with technology but at the same time wanted to learn consulting as well. Salesforce as a technology has helped me fulfil this dream of mine.

I am eager to continue developing my knowledge as a consultant and in the Salesforce Ecosystem. I don’t really believe in long term goals. It kind of restricts me to try something new in that period of time hence I always have short term goals and for now I am looking forward to work with my new employer and contribute to their success


Quick-fire Round

Favourite Trailhead module?

Business Process Specialist Super Badge

Top tip for international Students coming to the UK looking for Salesforce roles?

Networking and building a story for your career is the key.

Favourite Salesforce Influencer?

Salesforce Ben (Ben McCarthy), Shrey Sharma (Salesforce Hulk), Salesforce Geek (Shubham Bhardwaj)

Your ‘Next Steps’ in Three Words

Explore, Engage, Excel


For support and advice around building a Salesforce career, contact [email protected] for an informal conversation.

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