Hamilton Forth was delighted to sponsor and host the Salesforce Admin User Group event last month – the first in-person Admin Group event since January 2020. We were thrilled that over 25 people attended the event to come and join us at our beautiful office in Glasgow. Hamilton Forth’s Hazel Swan shares some insight from this inaugural event.
Hamilton Forth Managing Director, Ali Shaw, welcomed everyone to the event and gave a brief introduction to our business and brand, including our namesake, Margaret Hamilton, a computer scientist who led the Software Engineering Division of the MIT Instrumentation Laboratory, which in 1961 contracted with NASA to develop the Apollo program’s guidance system. For her work during this period, Hamilton has been credited with popularizing the concept of software engineering.
Ali also highlighted Hamilton Forth’s investment in the Salesforce community with the launch of its Salesforce recruitment team with Hazel Swan and Lynne Munro, who bring their Salesforce knowledge combined with recruitment experience to provide a first-class service to candidates seeking their next Salesforce opportunity, as well as supporting businesses looking for this in-demand skillset.
Salesforce Admin Skills Kit
Hamilton Forth’s Hazel Swan took the opportunity to discuss the new Salesforce Admin Skills Kit released by Salesforce in April 2022.
Salesforce spent over a year collecting feedback from the Salesforce ecosystem to help understand what skills Salesforce Admins need to be successful in today’s job market.
A fantastic resource for new and experiences Salesforce Admins and employers, the Salesforce Admin Skills Kit will help Admins bridge skills gaps and make sure they can identify the non-technical skills needed to get that Salesforce job. It can also help employers to determine the soft skills they are looking for in a Salesforce Admin.
The Salesforce Admin Skills Kit suggests 14 core soft skills that will help Salesforce Admins in their roles, but more importantly the kit provides recommendations and links for further reading and suggested Trailheads to help Salesforce Admins achieve their career goals.
Salesforce at Edinburgh University
Edinburgh University’s Alan Hughes and Alasdair MacLeod gave a fantastic insight into how the University is having success with Salesforce, using it across all departments to track commercial opportunities, potential investors, mentors, academic experts and entrepreneurial students and faculty.
Alasdair MacLeod gave a demo of their sandbox environment to showcase some of the exciting work they are doing with Lightning Web Components to help users better navigate their way through the process, create less frustration with Snag alerts and supporting users with a more streamlined approach. It certainly left people with food for thought but most of all, the positivity around the room of people sharing success and ideas was great to see!
Salesforce in Scotland
Will Mullen from Salesforce gave us an update on Salesforce in Scotland. Although Salesforce no longer has an office in Glasgow, there is very much a strong Salesforce team in Scotland, which has grown to a team of over 45. Will explained that Salesforce have moved from a regional model to focusing on industry verticals such as Financial Services, Non-profit, Retail, Manufacturing and Consumer Goods, highlighting Scottish-based charity Mary’s Meals to showcase some of the work being done with Salesforce in Scotland and beyond.
Lastly, our Scotland Salesforce Admin Group Leader, Paul Cathcart gave us a demo of how Abrdn is using Knowledge Articles on Service Cloud to support their Client Engagement Hub team with customer queries. Paul talked through how this has been developed and showcased how users and contributors can update and keep articles current and relevant. It was areally useful demonstration as to how users can access support information and keep abreast of information, processes, and updates.
To finish off we had a raffle with some fabulous Salesforce swag on offer such as Trailblazer hoodies, mugs, umbrella, stickers and of course the famous Salesforce sunglasses! We ended the event with a chance to relax, have some drinks and pizza whilst getting a chance to talk all things Salesforce.
Whilst virtual events have allowed the Salesforce community, and others, to stay in touch and communicate over the pandemic, it was fantastic to be together in person again, with time to network, discuss, and connect to build even stronger and more positive relationships with the Salesforce communities on our doorsteps.